RETURNS & REFUND POLICY
Changed your mind?
If you’re not 100% happy with your item, please contact us within 14 days of delivery.
If we can’t make things right, we’ll refund the full cost of the item (minus shipping costs) or offer an exchange of equivalent value.
Refunds are based on the original payment method.
Please return your item within 30 days of delivery. Buyers are responsible for return postage costs and items must be returned in original condition and packaging.
Our processing aim is 1 business day following payment.
UK orders are sent via Royal Mail 2nd Class Post
Delivery aim: 2-3 working days
All other orders are sent via Royal Mail International Standard
Europe delivery aim: 3-5 working days
Worldwide delivery aim: 6-7 working days
UK orders for Orla Ros print sets (Set of 6 prints) are sent via Royal Mail Signed For 2nd Class. All other print set orders are sent by Royal Mail International Tracked.
As we are living in extraordinary times, please be patient if your order takes longer to arrive.
Buyers are responsible for any customs and import taxes that may apply and Orla Ros is not responsible for any delays caused by customs.