The data we collect
How we collect your data
Why we collect your data
How we use, store and share your data, including marketing
How we communicate with our site visitors
Retention of your personal information
How to contact us
THE DATA WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations.
HOW WE COLLECT YOUR DATA
We collect personal information you give us, such as your name, address and email address when you:
Conduct a transaction on our website for any of our products or services
Voluntarily complete a customer survey or provide feedback via a contact form on our website
Use or view our website via your browser’s cookies.
Your personal information will be used for the specific reasons stated in the following section.
WHY WE COLLECT YOUR DATA
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services
To provide our Users with ongoing customer assistance and technical support
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
To comply with any applicable laws and regulations.
HOW WE USE, STORE AND SHARE YOUR DATA, INCLUDING MARKETING
Orla Ros collects your data so that we can:
Process your order, manage your account, settle disputes, or to provide customer support
Improve our service
Email you (only when we have received express consent to do so via our mailing list) with special offers on other products and services we think you might like. You may revoke your consent at any time by clicking the unsubscribe link included at the bottom of all email campaigns. Alternatively you can contact us and ask for your details to be removed.
Orla Ros is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Our welcome cookie banner enables you to manage and consent to the different types of cookies we use which include the following:
These cookies enable core functionality such as security, verification of identify and network management. These cookies can’t be disabled.
These cookies are used to track advertising effectiveness to prove a more relevant service and deliver better ads to suit your interests.
These cookies collect data to remember choices users make to improve and give a more personalised experience.
These cookies help us to understand how visitors interact with our website including which pages they visit and how long they stay for.
You can learn more about cookies by following this useful link: http://www.allaboutcookies.org
HOW WE COMMUNICATE WITH OUR SITE VISITORS
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We will notify you of special offers and other products and services we think you might like, via email, only when we have received express consent to do so via our mailing list. You may revoke your consent at any time by clicking the unsubscribe link included at the bottom of all email campaigns. Alternatively you can contact us and ask for your details to be removed.
RETENTION OF YOUR PERSONAL INFORMATION
You have rights under data protection law of access to and rectification or erasure of your personal data and to restrict its processing, to tell us that you do not wish to receive marketing information and, (in some circumstances) to require certain of your information to be transferred to you or a third party. To the extent, the use of your information is based on your consent, you have the right to withdraw your consent. You also have the right to object to our processing of your personal data.
If you have any questions or wish to exercise any of the above rights, please send an email to firstname.lastname@example.org. You can also use this email address if you wish to make a complaint about how we process your information.
You can also lodge a complaint about our processing of your personal information with the Information Commissioner’s Office (www.ico.org.uk) or, if you are not resident in the UK, the relevant data protection authority in your country of residence.
HOW TO CONTACT US
Date of last review: 29th August 2020