Frequently Asked Questions
What are the dimensions of your products?
A6 Mini Prints:
105 x 148.5 mm
10.5 x 14.85 cm
4.1 x 5.8 inches
210 x 297 mm
21 x 29.7 cm
8.3 x 11.7 inches
297 x 420 mm
29.7 x 42 cm
11.7 x 16.5 inches
Do you ship to my country?
Yes! We offer free shipping worldwide to all of our customers.
How do I return an item?
If you’re not 100% happy with your order, or have simply changed your mind, please contact us within 14 days of delivery.
If we can’t make things right we’ll ask you to return your item, within 30 days of delivery, and refund the full cost of the item, minus any shipping costs.
Refunds are based on the original payment method.
The buyer is responsible for return postage costs and items must be returned in original condition and packaging.
Do you use environmentally friendly products?
Yes. We carefully source our components and packaging with the environment in mind. You can find out more in the Product Information section of each product listing.
How long will my parcel take to arrive?
We aim to despatch all items within one working day following payment.
Orders are sent via Royal Mail 2nd Class (Delivery aim: 2-3 working days)
Orders are sent via Royal Mail International Standard (Delivery aim: 3-5 working days)
Orders are sent via Royal Mail International Standard (Delivery aim: 6-7 working days)
These are Royal Mail standard delivery times but as we are living in extraordinary times, please be patient if your order takes longer to arrive.
Buyers are responsible for any customs and import taxes that may apply and Orla Ros is not responsible for any delays caused by customs.
Can you provide mounts and frames for my prints?
Sorry, we only specialise in prints.
Do you offer express delivery?
We offer free shipping worldwide as standard but this excludes express and tracked postage. (With the exception of our A3 and A4 Print Sets which are sent via tracked post)
If you require express or signed delivery please contact us before placing your order and we’ll be happy to help if we can.
Still have a question?
Please contact us and we’ll be happy to help.
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Do you comply with the German Packaging Act (VerpackG)?
Orla Ros is signed up to the Central Agency Packaging Register and participates in a German nationwide dual take-back scheme.